Building strong relationships The most recent motto is “More saving.We are a values-driven company and our eight core values include the following: The Home Depot is in the home improvement business and our goal is to provide the highest level of service, the broadest selection of products and the most competitive prices. Tell them about any handyman experience mention or DIY projects you have worked on.ġ4.Tell them about any customer-cashier experience you have.Finally, say you have great people skills and will work well with customers and other home depot sales associates.State you pay excellent attention to detail.Mention you are a quick learner and will always seek product knowledge to provide the customer with the information they need.Say you can work in a fast-paced environment and work well under pressure.So when answering this question I would state They follow all policies and procedures to ensure that shrink is minimized ( skill required: attention to detail).They proactively seek product/project knowledge to provide customers with information and identify selling opportunities ( skills required: quick learner, and sales knowledge).Cashiers play a critical customer service role by providing customers with fast, friendly, accurate, and safe service ( skills required: people skills, attention to detail, work well under pressure).Suppose we are doing a Home Depot Cashier Interview, the job description states they are looking for someone who has the following: Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.įor this question, you will want to reread the job description and find key skills they are looking for and reassure the interviewer you have those skills. It started to rain and he was worried, as he did not have an umbrella. There was a senior citizen at the restaurant and he had finished his meal. Here’s another example: in my last job I worked at a fast-food chain.Luckily the restaurant next door had it and I was able to get it for the customer. For example, when I was a server at a restaurant we did not have a particular dessert in the restaurant. Try and think of a time you went above and beyond for a customer.
Customers love when you go above and beyond for them which will, in turn, generate more business.Tell us about a time you went above and beyond for a customer? Generate positive word-of-mouth about your businessġ0.Increase how often a customer buys from you.Grow the amount of money each customer spends per visit.Why do you believe customer service is so important? The store display is well kept and presented with adequate inventory.ĩ.Customers are not waiting in line for long periods of time at checkout.The staff is friendly and always willing to help the customer find what he or she needs.How would you define excellent customer service? If you get upset you will take it on future customers.Ĩ. Finally, it is important not to take it personally.Try to solve the problem or find someone who can.Don’t blame the customer or the company.
How would you deal with an upset customer? For example, I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.ħ.
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